Description
MODEL 7SEVEN
ACCESSORIES INCLUDED
- Battery Gauge
- HD Shaft Seal
- Cleaning and Lubrication Kit
- Tow Leash with bolt snap and bungee
WARRANTY
Each SCOOTER is factory tested underwater and only marketed when all necessary tests are passed, including waterproof tests. In the event of flooding (meaning the liquid in which the SCOOTER was submerged enters the watertight case), warranty validity is at the discretion of SUEX. Transport and packaging fees to or from the SUEX offices from non-EU countries shall be borne by the purchaser. Being intended for professional use only, the product and its components (except the batteries for which specific warranty condition are explained in the battery user’s manual) are covered against all manufacturing defects for a period of 2 years (1 year if for professional use) from the date of purchase proven by a sales document. The following exclusion for the warranty applies:
- Non-conform use i.e. use other than that foreseen or illustrated in the manual;
- Negligence attempts to repair or modify the SCOOTER by personnel not expressly authorized by SUEX that jeopardize correct operations or prevent adequate checks and tests to meet repair needs under the warranty;
- Temporarily rented products;
- Scratches or damages to any surface, due to normal product use by the consumer;
- Normal wear or deterioration;
- Damages due to transport falls or accidents.
- Use of non-original or not SUEX approved spare parts.
Use genuine Suex spare parts only. The use of non-original or not-approved by Suex parts voids warranty and waives Suex for any damage/loss consequent to the use of the Suex scooter with non-original spare parts not approved by Suex.
DISCLAIMER OF LIABILITY: SUEX DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES and assumes no responsibility or liability for any loss or damage suffered by any person as a result of the use or misuse of the Products with non-original parts or not approved by Suex such as BATTERIES. SUEX assumes or undertakes NO LIABILITY for any loss or damage suffered as a result of the use, misuse, or reliance on the Products with non-original parts not approved by Suex. Has the Suex SCOOTER serviced by Authorized Suex Service Centers ONLY?
The BATTERIES supplied with Suex Scooters are tested in the factory before delivery to the customer. The original Suex batteries are guaranteed for a period of two years (1 year if for professional use) against manufacturing defects, starting from the purchase confirmed by the sales documentation. The following circumstances constitute exclusion from the guarantee:
- Defects due to damage, incorrect use, accidents, tampering, negligence or neglect maintenance, alterations or repairs carried out by unauthorized persons such as to impair correct functionality or prevent adequate verification and testing by the SUEX assistance service during the request for warranty intervention.
- Defects or damages resulting from using the product in conditions other than those described in the manual.
- Defects or damages deriving from incorrect or missed checks, operations, maintenance, installations, adaptations, unauthorized applications, or from any other alteration or modification of any kind.
- Breakage or damage to cables or connections if not directly due to defects in materials or workmanship.
- Transport damage falls or accidents.
- Defects or damage due to humidity, liquids, or foreign bodies placed inside the battery pack or which have oxidized any part of the BATTERY.
- Decrease in BATTERY capacity and performance caused by the use of the same.
Use only original Suex components. The use of non-original or non-Suex approved components voids Suex’s warranty.
DISCLAIMER: SUEX DISCLAIMS ALL LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO PERSONS AND / OR THINGS following use or abuse of the product with parts that are not original or not approved by Suex. SUEX assumes no responsibility for any loss or damage suffered as a result of improper use or because of products with parts that are not original or not approved by Suex.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please contact us for a return authorization before shipping your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and an RMA number.
Please do not send your purchase back to the manufacturer.
you should send the item back to Sterling House, Fulbourne Road, London, Greater London, United Kingdom, E17 4EE
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ozzynautilus.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ozzynautilus.com and send your item to Sterling House, Fulbourne Road, London, Greater London, United Kingdom, E17 4EE
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product after receiving your RMA number, you should contact us for a mailing address and after that, you have to post your product to one of our stores.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over GBP 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.