Refund policy

Returns  

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please contact us for a return authorization before shipping your return. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  
 
To complete your return, we require a receipt or proof of purchase and an RMA number.  
Please do not send your purchase back to the manufacturer.  

you should send the item back to  Sterling House, Fulbourne Road, London, Greater London, United Kingdom, E17 4EE
 
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  
 
Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  
Then contact your credit card company, it may take some time before your refund is officially posted.  

 
Next, contact your bank. There is often some processing time before a refund is posted.  
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ozzynautilus.com.  
 
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ozzynautilus.com and send your item to  Sterling House, Fulbourne Road, London, Greater London, United Kingdom, E17 4EE  
 
Gifts  

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.  
 
Shipping  

To return your product after receiving your RMA number, you should contact us for a mailing address and after that, you have to post your product to one of our stores.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.  
 
If you are shipping an item over GBP 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.