For the policy and return please check the link below 

https://ozzynautilus.com/policies/refund-policy

You can track your express order on DHL & TNT websites, please check your last confirmation email from us and you have tracking order there, and if your order is free standard shipping, please contact us for more detail 

Please check your spam folder also, sometimes the email from our store goes to the spam folder if you can not find your order detail please check the order tracking section in our online chat, if still, you have the same problem, please contact us for more support